It seems that one of the most common comments from people when asked about leadership is that their managers do not communicate enough.
Of course this is a statement that can hide a multitude of sins, so when I drill down into the detail of what they mean, what comes out is a lack of clear direction, being too busy, not giving feedback …
A recent survey in the US conducted by Interact/Harris reinforces these points.
The top complaints people had about their leaders, which of course impacts on engagement and trust, were:
- not recognising their people’s achievements
- not giving clear directions
- not having time to meet with their people
Too often people get a sense that their manager considers his or her day to day tasks as being more important than themselves.
This creates insecurity, uncertainty, and in the extreme,
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